Self-Exclusion Policy

The Self-Exclusion Policy at BDMbet is an essential part of our responsible gambling framework. It allows players to voluntarily restrict their access to gambling services for a set period, helping them manage their gambling activities. This page explains what self-exclusion is, how it works at BDMbet, and what responsibilities both the casino and the player have during the exclusion period.

What is Self-Exclusion?

Self-exclusion is a player-driven process where individuals can voluntarily request to be excluded from accessing their gambling accounts for a specified duration. This tool is vital for players who feel their gambling may be getting out of control and need time away to reassess their behavior.

Definition of Self-Exclusion

Self-exclusion is a formal action initiated by a player to restrict access to their gambling account.
The goal of self-exclusion is to prevent further gambling activities and to support players in managing problematic gambling habits.

Duration of Self-Exclusion

Players can opt for self-exclusion for a minimum of 6 months, with further options for 9 months, 1 year, or an indefinite period.
After the self-exclusion period expires, the account is not automatically reactivated. The player must request the account’s reopening, allowing them full control over their return to gambling.

Impact on Account Access

When self-exclusion is activated, access to the player’s account is immediately blocked.
Players are removed from all marketing and promotional lists during the self-exclusion period, ensuring they do not receive offers or incentives to gamble.
Although funds remain in the account, they are inaccessible for withdrawal or use until the exclusion period ends.

How Self-Exclusion Works at BDMbet

BDMbet offers a straightforward self-exclusion process that can be initiated through the player’s account or with the assistance of customer support. Once the process is completed, the account is locked, and no gambling activities can take place until the exclusion period ends.

Process for Setting Up Self-Exclusion

Players can set up self-exclusion through their personal account by selecting the responsible gambling section.
Once a player selects their preferred duration of exclusion, they will need to confirm the action. A confirmation email will be sent as proof of exclusion.
Players who experience difficulties with the automated process can contact customer support to apply self-exclusion manually.

Self-Exclusion Limits (6 months, 9 months, 1 year)

BDMbet offers flexible self-exclusion periods of 6 months, 9 months, 1 year, or indefinitely.
During this period, players will not receive any promotional emails or marketing offers from BDMbet.
Self-exclusion does not expire automatically. Players must request reactivation once the exclusion period ends.

Effect on Promotional Materials and Bonuses

During self-exclusion, players are removed from all marketing and promotional lists, ensuring no new offers are sent to them.
Existing bonuses and promotional funds in the player’s account will be frozen and remain inaccessible until the exclusion ends.

Cancellation of Self-Exclusion

Players can cancel their self-exclusion after a mandatory 24-hour cool-off period for fixed-term exclusions.
For indefinite self-exclusion, there is a 7-day waiting period before the cancellation can be processed.
Cancellation requests are subject to an internal review to ensure they align with responsible gambling policies.

Financial Implications and Withdrawal of Funds

Players who opt for self-exclusion may wonder about the handling of their funds. During self-exclusion, funds remain in the account but are inaccessible. For players who opt for indefinite self-exclusion, withdrawals can be processed under certain conditions.

Handling of Funds During Self-Exclusion

Funds remain in the player’s account during self-exclusion but cannot be accessed or used until the exclusion period ends.
In the case of indefinite exclusion, players can withdraw their funds at any time, subject to BDMbet’s withdrawal limits and procedures.

Reactivation of Account After Exclusion

When the self-exclusion period ends, the account is not automatically reactivated. Players must request reactivation.
BDMbet will conduct an internal review before reactivation to ensure that the player’s request aligns with responsible gambling practices.

Legal and Compliance Considerations

Self-exclusion is a legally binding agreement between the player and BDMbet. Both parties have responsibilities to ensure that the exclusion is respected. Failure to comply with the terms of self-exclusion may result in penalties, including forfeiture of funds.

Joint Commitment Between BDMbet and the Player

Self-exclusion requires the commitment of both the player and BDMbet. BDMbet will block access to accounts, while the player agrees not to attempt to reopen or create new accounts.
Players found breaching the terms of self-exclusion may have any funds or winnings forfeited, and BDMbet reserves the right to prevent future access.

Liability and Third-Party Affiliates

While BDMbet will cease direct marketing communications, the casino is not responsible for promotional materials sent by third-party affiliates.
Receiving promotional material from external sources during self-exclusion does not invalidate the exclusion agreement or reinstate access to the account.
Players who attempt to bypass self-exclusion forfeit any right to recover funds or winnings made during the exclusion period.

Responsible Gambling Support and Resources

BDMbet is committed to supporting players who may struggle with gambling-related issues. In addition to the self-exclusion tool, BDMbet provides access to various responsible gambling resources and external organizations that offer help to individuals facing gambling addiction.

Support for Problem Gambling

BDMbet partners with several reputable organizations to support individuals struggling with gambling addiction, including Gamblers Anonymous, BeGambleAware, and GamCare.
Players are encouraged to reach out to these organizations for confidential advice, support, and counseling on gambling-related issues.

Tools for Responsible Gambling

BDMbet offers various tools to help players manage their gambling, such as deposit limits, session time-outs, and spending reminders.
These tools are designed to prevent impulsive gambling behavior and encourage responsible play.

Impact of Self-Exclusion on Account and Finances

Self-exclusion has a direct impact on the player’s ability to access their account and funds. Below are the details on how funds are handled during the exclusion period and what happens once the period ends.

Access to Funds During Self-Exclusion

Once self-exclusion is activated, players lose access to their account and any funds within it. These funds remain on the account but cannot be used for gambling or withdrawals until the exclusion period ends. This restriction ensures the player is fully shielded from gambling activities during the exclusion.

Actions After the Self-Exclusion Period

At the end of the self-exclusion period, the player must request to reactivate their account, as it will not automatically reopen. This process ensures that the player consciously decides to return to gambling. BDMbet will conduct an internal review of the request to ensure compliance with responsible gambling standards. A minimum 24-hour cool-off period applies to all reactivation requests.

Withdrawal of Funds for Indefinite Self-Exclusion

For players who opt for indefinite self-exclusion, withdrawals are allowed even during the exclusion period. However, players cannot withdraw funds during fixed exclusion periods. Any withdrawal requests must comply with BDMbet’s standard withdrawal policies and limits.

How to Request Self-Exclusion

Players can initiate the self-exclusion process via their personal account settings or by contacting customer support. The process is designed to be quick and efficient, ensuring that players can immediately prevent access to gambling activities.

Self-Exclusion via Personal Account

Players can self-exclude through their account by navigating to the “Responsible Gambling” section. Here, they can select their desired exclusion period, confirm the action, and receive a confirmation email verifying the exclusion has been applied. If the process is not completed, the account will remain active.

Contact Support for Self-Exclusion Assistance

If players cannot complete the automated process or prefer manual assistance, they can contact BDMbet’s customer support team. Support agents will process the exclusion request and confirm once it has been completed. However, manual exclusions may take longer to process than the automated method.

Automated Self-Exclusion Process

The automated self-exclusion process is the fastest and most efficient way to apply an exclusion. Once confirmed, the player’s account is immediately locked, and no further gambling activities are permitted. Additionally, all promotional and marketing communications are suspended for the duration of the exclusion.

Responsible Gambling and Self-Exclusion

Self-exclusion is just one of the many tools BDMbet offers to promote responsible gambling. The casino encourages players to use various other tools, such as deposit limits and session reminders, to keep gambling activities in check.

Responsibilities of the Casino and the Player

Self-exclusion is a shared responsibility between BDMbet and the player. While BDMbet takes steps to block access to accounts, players are responsible for adhering to the exclusion terms and not attempting to create new accounts or bypass restrictions. Breaching the terms may result in penalties, including forfeiture of funds.

Available Tools for Responsible Gambling

BDMbet offers several tools that promote responsible gambling, including setting deposit limits, activating session reminders, and taking time-outs between games. These tools are designed to help players control their gambling and avoid impulsive decisions. Players are encouraged to use these tools to prevent any potential gambling issues.

Access Restrictions and New Account Blocking

Once self-exclusion is activated, BDMbet takes all reasonable steps to prevent the player from creating new accounts. This includes blocking attempts to register new accounts using the same personal information, such as email or payment details. If a player is found to have violated the exclusion, any deposits or winnings will be forfeited, and BDMbet will not be obligated to refund these funds.

Important Warnings and Restrictions

Self-exclusion is a legally binding process, and players must adhere to its terms. Attempting to circumvent exclusion can result in penalties, including loss of funds. Additionally, certain limitations apply to the receipt of marketing materials during the exclusion period.

Responsibility for Breaching Self-Exclusion Terms

If a player violates the terms of self-exclusion by creating a new account or continuing to gamble, BDMbet reserves the right to confiscate any deposits or winnings made during the exclusion period. Both the player and the casino must adhere to the agreement to ensure its effectiveness. Players are reminded that circumventing exclusion may also result in future restrictions or penalties.

Restrictions on Receiving Marketing Materials

Players who have self-excluded will not receive promotional materials directly from BDMbet. However, BDMbet is not responsible for marketing sent by third-party affiliates. Players must take steps to unsubscribe from external marketing lists if they wish to avoid receiving such content during their exclusion.

Irreversibility of Deposited Funds for Breach of Exclusion

In the event of a breach of self-exclusion, any deposits made during the exclusion period are considered irrecoverable. BDMbet enforces this policy to uphold the integrity of the self-exclusion system, ensuring that it remains an effective tool for responsible gambling. Players who violate exclusion terms will forfeit any winnings or deposits made during this period.

Additional Support and Resources

For players seeking help with gambling-related issues, BDMbet provides access to several organizations and resources dedicated to assisting individuals with problem gambling. The casino encourages players to seek help if they feel their gambling is becoming a problem.

Organizations Providing Assistance for Gambling Addiction

Gamblers Anonymous: A global support group offering help to those facing gambling addiction. More information is available at Gamblers Anonymous.
BeGambleAware: A UK-based organization offering support for gambling-related harm. Visit BeGambleAware for more details.
GamCare: Provides free information and support to those affected by gambling problems in the UK. More information can be found at GamCare.
National Council on Problem Gambling (NCPG): An American organization offering help to problem gamblers. Reach them at NCPG.

BDMbet Support Contact Information

For direct assistance, players can contact BDMbet’s customer support team. The team is available 24/7 and can assist with self-exclusion requests, account issues, or general inquiries. BDMbet is committed to providing a responsive and supportive service for all players, particularly those seeking help with responsible gambling.

Email: [email protected]
Live Chat: Available on the BDMbet website for instant assistance.
Telegram: Contact BDMbet through the official Telegram channel at BDMbet Telegram.