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Privacy Policy of BDM-Bet.casino

Last Updated: 01/11/2023

BDMbet.com, operated by Terdersoft B.V., is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data. We understand the importance of your privacy and aim to be transparent about our practices. This policy details all aspects of data processing, including the types of data we collect, why we collect it, how long we retain it, and your rights under data protection laws.

If you have any concerns, feel free to contact our Data Protection Officer at [email protected].

1. Introduction

At BDM-Bet.casino, protecting your privacy is fundamental to our mission. This Privacy Policy explains the measures we take to keep your information secure, how we use it, and the rights you have concerning your personal data.

BDMbet.com is operated by Terdersoft B.V., a company registered in Curaçao under registration number 164860. We are regulated by Curaçao Interactive Licensing N.V. (CIL), and our services are offered in compliance with all applicable laws governing data protection, such as the General Data Protection Regulation (GDPR) and relevant local regulations.

Our services include providing access to online casino games, sports betting, and other gambling-related activities. By using our platform, you agree to the terms outlined in this Privacy Policy. Any significant changes to this document will be communicated to you.

2. Principles of Data Protection

We are committed to the following data protection principles:

  • Lawfulness, fairness, and transparency: We process your data lawfully, fairly, and transparently.
  • Purpose limitation: We collect data for specific, legitimate purposes and do not process it further in ways incompatible with those purposes.
  • Data minimization: We only collect the data that is necessary for the services we provide.
  • Accuracy: We ensure that all personal data is accurate and kept up to date.
  • Storage limitation: We retain data only for as long as necessary for the purposes for which it was collected or as required by law.
  • Integrity and confidentiality: We protect your data against unauthorized access, alteration, disclosure, or destruction using industry-standard security measures.

3. What Data We Collect

3.1 Personal Data Collected Upon Registration

When you register on BDM-Bet.casino, we collect the following information:

  • Personal identification details: Your name, date of birth, gender, and physical address.
  • Contact information: Your email address and phone number.
  • Account credentials: Your username and password for logging into your account.
  • Financial details: Bank account numbers, payment card information, and transaction history. These details are collected to process your deposits and withdrawals securely.

3.2 Data Collected During Your Use of Our Services

While using our services, we collect additional data to optimize your experience, including:

  • Gaming activity: Your betting history, the games you play, deposits, winnings, and losses. This helps us personalize our services and manage your account.
  • Device information: IP address, browser type, operating system, and device model.
  • Location data: We may collect geolocation data when you access our services to ensure compliance with legal restrictions (e.g., geo-blocking in regions where gambling is prohibited).
  • Cookies: We use cookies to track your browsing activity on our platform. Please refer to our Cookies Policy for more details.

3.3 Data From Communications and Support

We record any communications with you, including:

  • Phone conversations: Calls with customer support may be recorded for training and quality control purposes.
  • Emails and live chats: Interactions with our customer service are stored to resolve disputes and provide ongoing support.

3.4 Special Categories of Data

We may collect sensitive data such as:

  • Responsible gambling information: This may include self-exclusion status, requests for betting limits, or other measures you’ve taken to limit your gambling activity.
  • Financial due diligence: Under anti-money laundering (AML) regulations, we may collect data regarding the source of your funds, especially if your transactions exceed certain thresholds.

4. Why We Collect Your Data

4.1 To Provide Our Services

Your data is primarily collected to fulfill the services you request, such as:

  • Creating and managing your account: We need personal and financial data to verify your identity, process payments, and ensure that you meet our terms of service.
  • Processing deposits and withdrawals: Financial data is essential to manage your transactions and comply with financial regulations.
  • Facilitating gameplay: We track your gaming history, account activity, and preferences to enhance your experience on our platform.

4.2 To Ensure Legal Compliance

We collect and process your data to comply with various legal obligations, such as:

  • Anti-money laundering (AML) and Know Your Customer (KYC) compliance: We are required by law to verify the identity of our customers and report suspicious activity.
  • Responsible gambling measures: To prevent problem gambling, we may collect data related to self-exclusion, betting limits, and responsible gaming practices.
  • Data retention laws: Certain laws require us to retain specific data for audit and compliance purposes.

4.3 To Protect Legitimate Interests

We may process your data for legitimate business purposes, including:

  • Fraud prevention and security: Monitoring your activity helps us detect fraudulent transactions, account takeovers, and other suspicious activities.
  • Improving services: We use aggregated data for analytics to enhance the platform’s functionality and deliver personalized content.
  • Marketing and promotions: If you have opted in, we will use your data to send targeted offers and promotional materials. You can opt out of these communications at any time.

5. Sharing Your Data with Third Parties

5.1 Service Providers

We may share your data with trusted third-party service providers who assist us in delivering our services. These may include:

  • Payment processors: To facilitate deposits, withdrawals, and refunds.
  • Data storage and hosting providers: To securely store your personal information.
  • Analytics providers: To analyze how users interact with our site and improve our services.

5.2 Legal Obligations

In certain situations, we are required to share your data with government authorities or regulators. For instance:

  • Regulatory compliance: We may disclose your data to comply with laws, legal proceedings, or governmental requests.
  • AML and fraud investigations: If we detect suspicious activity, we may share relevant data with law enforcement or regulatory bodies.

5.3 Business Transfers

If we undergo a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. Should this occur, you will be notified, and your data will remain protected under the terms of this Privacy Policy.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. This means:

  • For active accounts: We will keep your data for the duration of your account activity.
  • For inactive accounts: If you cease using our services, we may retain your data for a reasonable period in case of disputes or legal claims.
  • For legal compliance: Certain data may need to be retained for a longer period due to AML laws, KYC requirements, and other financial regulations.

When the retention period expires, or the data is no longer needed, we will securely delete or anonymize your personal information.

7. Your Rights

As a user of BDM-Bet.casino, you have several important rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of all the personal data we hold about you. We will provide this information free of charge, and in a structured, commonly used, machine-readable format.

7.2 Right to Rectification

If any of the data we hold about you is inaccurate or incomplete, you have the right to request its correction.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data, including when:

  • The data is no longer necessary for the purposes for which it was collected.
  • You withdraw your consent, and there are no overriding legitimate grounds for processing.
  • The data has been unlawfully processed.

7.4 Right to Restrict Processing

You can request the restriction of your data processing if:

  • You contest the accuracy of the data.
  • The processing is unlawful, but you oppose erasure.
  • We no longer need the data, but you require it for legal claims.

7.5 Right to Data Portability

You can request to receive your data in a structured, machine-readable format or have it transferred to another data controller where feasible.

7.6 Right to Object

You may object to the processing of your data if it is based on our legitimate interests, or for direct marketing purposes.

7.7 Right to Withdraw Consent

If we rely on your consent for data processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within one month.

8. Automated Decision Making and Profiling

We may use automated systems to make decisions based on your personal data in the following instances:

  • Fraud detection: Automated systems help us identify and block fraudulent activity in real-time.
  • Personalized offers: Based on your gaming history and preferences, our system may offer you tailored bonuses or promotions.
  • Responsible gambling monitoring: Automated tools help us detect signs of problematic gambling behavior and apply limits or exclusions where necessary.

If you believe an automated decision has had a significant impact on you, you have the right to request human intervention and challenge the decision.

9. Data Security

We employ a variety of security measures to ensure your personal data is protected:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect your data in transit between your browser and our servers.
  • Firewalls and intrusion detection: Our systems are equipped with robust firewalls and monitored 24/7 for any potential security breaches.
  • Data access controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.

In the unlikely event of a data breach, we will notify you and the appropriate authorities in compliance with applicable laws.

10. KYC and Anti-Money Laundering

As part of our commitment to preventing fraud and ensuring the integrity of our platform, we follow strict Know Your Client (KYC) procedures. This includes verifying your identity when you register an account and conduct transactions.

We may require additional documentation, such as:

  • A government-issued ID (passport or driver’s license).
  • A recent utility bill or bank statement for proof of address.
  • A selfie with your ID for enhanced verification.

Failure to comply with KYC procedures may result in the suspension of your account and delays in withdrawals.

11. Complaints and Disputes

If you have any concerns regarding our data handling practices, you can contact our Data Protection Officer at [email protected]. We are committed to resolving all complaints efficiently. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

12. Changes to This Privacy Policy

BDMbet.com reserves the right to update this Privacy Policy to reflect changes in our practices, services, or regulatory requirements. Any significant updates will be communicated to you via email or through a notice on our platform. We encourage you to periodically review this policy to stay informed about how we are protecting your personal information.

13. User Obligations

By using BDM-Bet.casino, you agree to provide accurate, up-to-date personal information. It is your responsibility to notify us of any changes to your information to ensure it remains accurate. If we suspect that the information you have provided is false, incomplete, or otherwise non-compliant with our terms, we reserve the right to suspend or terminate your account without prior notice.