Frequently Asked Questions

The withdrawal time depends on the method you choose. Bank transfers take up to 5 business days, card withdrawals usually take 1-3 days, and e-wallets are processed within 24 hours. Cryptocurrency transfers are typically instant but depend on network confirmations.

We accept credit/debit cards, e-wallets (Neteller, Skrill), bank transfers, and cryptocurrencies, including Bitcoin and Ethereum. Available options vary by country.

If your bet wasn’t placed but the funds were deducted, check your betting history. If the issue persists, contact Customer Support with transaction details for further assistance.

Yes, for your first withdrawal, you will need to provide a copy of your ID, a utility bill (no older than six months), and, if using a credit card, a copy of the front side of the card with hidden digits.

Bank transfers take 3-5 business days, card withdrawals 1-3 days, and e-wallet withdrawals are usually processed within 24 hours. Cryptocurrency transfers are generally instant.

Any applicable fees are displayed during the transaction process. Most deposits are free, but some banks or payment processors may charge their own fees. Withdrawal fees depend on the method used.

If you accidentally deposited too much, contact Customer Support immediately. Refunds are possible, but only if the funds haven’t been used for betting yet.

Yes, you can cancel a withdrawal request as long as it hasn’t been processed. Simply go to the Cashier section and cancel the pending withdrawal.

Click the “Forgot Your Password?” link under the login form. You’ll be asked to answer your security question, and instructions to reset your password will be sent to your registered email.

If you’ve lost access to your account, try resetting your password using the “Forgot Your Password?” option. If you can’t access your registered email, contact Customer Support with your ID and transaction history for account recovery.

Upon registration, a verification email is sent to your registered email address. Open the email and click the link to verify your account. If you didn’t receive it, check your spam folder or contact Support.

This error occurs if you haven’t logged out of another session. Ensure you’re logged out on all devices and restart your browser. If the issue persists, Customer Support can log you out manually.

We offer a wide range of deposit methods, including credit/debit cards (Visa, Mastercard), e-wallets (Neteller, Skrill, ecoPayz), bank transfers, and popular cryptocurrencies like Bitcoin and Ethereum. Available methods vary depending on your location, so make sure to check the “Deposit” section in the Cashier for country-specific options.

Yes, documents are required for the first withdrawal. This is part of our Know Your Customer (KYC) policy. You’ll need to provide:
– A valid government-issued ID (passport, driver’s license).
– A utility bill or bank statement no older than 6 months for proof of address.
– For credit card users: a copy of the front of your card with the middle digits hidden for security purposes.

Withdrawal times depend on the method:
– Bank transfers: 3-5 business days.
– Credit/Debit cards: 1-3 business days.
– E-wallets (Neteller, Skrill): Usually within 24 hours.
– Cryptocurrency: Instant, but may depend on blockchain confirmations.

If you receive this error, it means you still have an active bonus that requires completion of wagering requirements. Check the Bonuses section in the Cashier to track your progress. Once the wagering requirements are fulfilled, you’ll be able to request a withdrawal.

You can set deposit limits, session time limits, or self-exclusion periods by visiting the Responsible Gaming section in your account settings. These options help you manage your play responsibly and ensure you’re always in control.

Fees, if applicable, are displayed during the deposit or withdrawal process. Most deposits are free, but withdrawal fees may apply depending on your payment method. For example, e-wallets usually have no fees, while bank transfers or card withdrawals might incur a small charge.

Yes, BDMbet is fully licensed and operates under strict regulatory requirements. We use advanced encryption technology to protect all player data and transactions, ensuring your experience is as secure as possible.

We use industry-standard security protocols, including TLS 1.2 encryption and AES_128_GCM ciphering, to protect all your personal and financial information. This ensures that your data is secure during every transaction, preventing unauthorized access.

BDMbet is available on PC, Mac, tablets, and smartphones. You can access our games through a downloadable desktop client, a browser-based version, or mobile apps for iOS and Android devices.

BDMbet offers games from top providers such as:
– NetEnt
– Evolution Gaming
– Amaya
– NextGen
– WMS
These providers guarantee a high-quality, diverse gaming experience with a variety of slots, table games, and live casino options.